Senior Manager of Customer Success - Kasten and Veeam Data Cloud Vault - Remote

Overview

As a Senior Manager of Customer Success - Kasten and Veeam Data Cloud Vault, you will play a key role in leading the strategy and execution for ensuring that high-quality talent are efficiently and optimally placed to meet client demand.

In Short

• Lead a team of customer-facing Technical Success Managers.
• Build and execute a strategy to meet client expectations.
• Ensure daily practices encourage revenue optimization.
• Create and implement onboarding strategies for new hires.
• Define and refine KPIs for team success.
• Evaluate and expand training resources for the team.
• Develop capacity planning models for future needs.
• Stabilize and adapt team strategies for scalability.
• Strengthen infrastructure for long-term client satisfaction.
• Adapt to changing business priorities.

Requirements

• 7+ years in client/customer success or account management.
• Ability to collaborate and build cross-functional relationships.
• Experience leading international teams.
• Proficiency in Kubernetes-based environments preferred.
• Strong technical understanding of Veeam products.
• Knowledge of cloud-native architectures and data protection.
• Kubernetes certifications preferred.
• Self-motivated and data-driven individual.
• Proficient in Office products.
• Experience with virtualization technologies like VMware a plus.

Benefits

• Competitive salary range.
• Remote work flexibility.
• Opportunities for professional growth.
• Supportive team environment.
• Comprehensive training resources.