Senior Manager of Customer Success - Remote

Overview

As the Senior Manager of Customer Success at FourKites, you will lead a team responsible for providing a best-in-class customer experience, guiding customers through their visibility journey, and managing a book of customers.

In Short

• Lead a team of Customer Success Managers.
• Build relationships with customer executives and manage client conflict resolution.
• Collaborate with various departments to enhance customer success playbooks.
• Drive performance metrics and account planning.
• Mitigate account risks and align with stakeholders.
• Enable strategizing on renewals and expansion opportunities.
• Hire, onboard, and develop team members.
• Foster a culture of customer success.
• Lead internal strategic initiatives.
• Collaborate with leaders to meet customer expectations.

Requirements

• Strong persuasion and negotiation skills.
• Understanding of value drivers in recurring revenue models.
• Analytical and process-oriented mindset.
• Experience in a SaaS company or tech startup.
• Bachelor's degree or equivalent experience; MBA preferred.
• Creative leader with the ability to inspire.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.

Benefits

• Competitive compensation with stock options.
• Outstanding benefits and a collaborative culture.
• 5 global recharge days in addition to standard holidays.
• Hybrid, flexible approach to work.
• Parental leave for all parents.
• Annual wellness stipend and volunteer days.
• Opportunities for learning and diversity celebration.