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Senior Manager of Customer Success - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA

Overview

As the Senior Manager of Customer Success at FourKites, you will lead a team responsible for providing a best-in-class customer experience, guiding customers through their visibility journey, and managing a book of customers.

In Short

  • Lead a team of Customer Success Managers.
  • Build relationships with customer executives and manage client conflict resolution.
  • Collaborate with various departments to enhance customer success playbooks.
  • Drive performance metrics and account planning.
  • Mitigate account risks and align with stakeholders.
  • Enable strategizing on renewals and expansion opportunities.
  • Hire, onboard, and develop team members.
  • Foster a culture of customer success.
  • Lead internal strategic initiatives.
  • Collaborate with leaders to meet customer expectations.

Requirements

  • Strong persuasion and negotiation skills.
  • Understanding of value drivers in recurring revenue models.
  • Analytical and process-oriented mindset.
  • Experience in a SaaS company or tech startup.
  • Bachelor's degree or equivalent experience; MBA preferred.
  • Creative leader with the ability to inspire.
  • Desire for continuous learning and improvement.
  • Excellent communication and presentation skills.

Benefits

  • Competitive compensation with stock options.
  • Outstanding benefits and a collaborative culture.
  • 5 global recharge days in addition to standard holidays.
  • Hybrid, flexible approach to work.
  • Parental leave for all parents.
  • Annual wellness stipend and volunteer days.
  • Opportunities for learning and diversity celebration.

FourKites

FourKites

FourKites is a leading global supply chain visibility platform that empowers business leaders with comprehensive insights into transportation, yards, warehouses, and stores. The company tracks over 3.2 million shipments daily across various modes of transport, reaching more than 200 countries and territories. By leveraging real-time data and advanced machine learning, FourKites helps organizations digitize their end-to-end supply chains, making them more agile, efficient, and sustainable. Trusted by over 1,500 of the world's most recognized brands, including top companies in the consumer packaged goods and food and beverage sectors, FourKites is dedicated to transforming supply chain operations. The company fosters a collaborative culture, offering competitive compensation, outstanding benefits, and a commitment to diversity and employee well-being.

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