Remote Otter LogoRemoteOtter

Senior Manager of Customer Success - Remote

Posted 3 weeks ago

Overview

As the Senior Manager of Customer Success at FourKites, you will lead a team responsible for providing a best-in-class customer experience, guiding customers through their visibility journey, and managing a book of customers.

In Short

  • Lead a team of Customer Success Managers.
  • Build relationships with customer executives and manage client conflict resolution.
  • Collaborate with various departments to enhance customer success playbooks.
  • Drive performance metrics and account planning.
  • Mitigate account risks and align with stakeholders.
  • Enable strategizing on renewals and expansion opportunities.
  • Hire, onboard, and develop team members.
  • Foster a culture of customer success.
  • Lead internal strategic initiatives.
  • Collaborate with leaders to meet customer expectations.

Requirements

  • Strong persuasion and negotiation skills.
  • Understanding of value drivers in recurring revenue models.
  • Analytical and process-oriented mindset.
  • Experience in a SaaS company or tech startup.
  • Bachelor's degree or equivalent experience; MBA preferred.
  • Creative leader with the ability to inspire.
  • Desire for continuous learning and improvement.
  • Excellent communication and presentation skills.

Benefits

  • Competitive compensation with stock options.
  • Outstanding benefits and a collaborative culture.
  • 5 global recharge days in addition to standard holidays.
  • Hybrid, flexible approach to work.
  • Parental leave for all parents.
  • Annual wellness stipend and volunteer days.
  • Opportunities for learning and diversity celebration.

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