Customer Success Outcome Manager - Remote

Overview

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

In Short

• Join a team focused on enhancing client experience in ransomware incident response.
• Manage a book of business and oversee customer experience from engagement to renewal.
• Collaborate with top security professionals and present enterprise service offerings.
• Work closely with the Director of Customer Success to track metrics and nurture relationships.
• Ensure exceptional client experiences and deliver value through creative solutions.
• Communicate effectively with both customers and internal teams.
• Build strong relationships with stakeholders to represent service interests.
• Possess knowledge of legal contracts and procurement processes.
• Convey technical concepts to diverse audiences.
• Utilize a CRM system for managing customer interactions.

Requirements

• 5+ years of experience in customer success or related roles in B2B environments.
• 10+ years of total professional experience.
• Exceptional organizational and written communication skills.
• Experience working as a fully remote employee.
• Ability to communicate with high-level technology executives.
• Strong relationship-building skills with internal stakeholders.
• Working knowledge of legal contracts and procurement processes.
• Proven ability to convey technical concepts to varying audiences.
• A “can do” attitude and willingness to take initiative.
• Experience with CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with a leading company in data protection.
• Flexible working environment.
• Professional development opportunities.
• Supportive team culture.