Application Support Analyst - Remote

Overview

As an Application Support Analyst at Varicent, you will be the frontline of customer success, providing expert assistance to users navigating our SaaS solutions and ensuring they maximize the value of our products.

In Short

• Provide technical product support for the Varicent platform.
• Investigate and troubleshoot customer-reported issues.
• Work closely with Engineering and Product teams.
• Guide users on platform best practices.
• Maintain high levels of customer satisfaction.
• Collaborate with cross-functional teams.
• Ensure optimal product adoption and value.
• Communicate clearly and empathetically with customers.
• Support external business users and admins.
• Work in a remote environment with a global team.

Requirements

• 2+ years of experience in a technical support role.
• Hands-on experience with SaaS platforms.
• Familiarity with relational databases (SQL).
• Understanding of client-server architectures.
• Ability to explain technical concepts clearly.
• Experience with ticketing systems (Salesforce, Zendesk, Jira).

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Continuous development opportunities.