Customer Success Manager, Mid Market, West Region - Remote

Overview

As Vanta’s west region Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions.

In Short

• Lead all post-sales activities for Vanta’s upmarket customers.
• Manage a book of ~50 customers ranging from 401 to 2000 employee accounts.
• Partner with Account Managers for renewal and expansion opportunities.
• Act as the voice of the customer within Vanta.
• Drive customers to achieve specific business outcomes.
• Become a product expert on Vanta’s compliance offerings.
• Provide technical answers to help customers achieve compliance.
• Develop trusted advisor relationships with key accounts.
• Influence Vanta’s strategy based on customer feedback.
• Work cross-functionally to resolve customer issues.

Requirements

• 4+ years of experience in Customer Success at a SaaS company.
• Experience with C-level executives and relationship building.
• Ability to provide top-notch account management.
• Nimbleness in a fast-paced environment.
• Preferred experience in the security or compliance industry.
• Strong communication and critical thinking skills.
• Empathy towards customers with a track record of retention.
• Technical competency to understand Vanta’s software.
• Problem-solving skills and enthusiasm for start-up impact.
• Willingness to use AI responsibly to improve efficiency.

Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage.
• 16 weeks fully-paid Parental Leave.
• Health & wellness stipend.
• Remote workspace stipend.
• Commuter benefits for those reporting to the SF and NYC office.
• Family planning benefits.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy and Sick Time.
• 11 company-paid holidays.
• Virtual team building activities and events.