Mid-Market Customer Success Manager - Remote

Overview

The Mid-Market Customer Success Manager at Brex will own a book of business, working closely with finance teams to ensure they unlock the full value of Brex’s AI-powered spend solutions.

In Short

• Own a book of business and drive customer adoption of Brex products.
• Develop expertise in Brex products to help customers become power users.
• Act as an advisor to finance stakeholders on best practices.
• Build relationships across functional areas to enhance customer engagement.
• Lead business reviews and financial health checks.
• Identify and mitigate churn risks through data insights.
• Collaborate with internal teams for a seamless customer experience.
• Meet or exceed quarterly performance metrics.

Requirements

• 3+ years in customer-facing roles managing accounts.
• Experience in financial technology and understanding of finance language.
• Comfortable with high-volume customer interactions.
• Passionate about helping customers achieve their goals.
• Strong business acumen with a finance-first mindset.
• Ability to analyze product usage data for insights.
• Success in cross-functional collaboration.
• Bachelor's degree in finance, business, or related fields preferred.

Benefits

• Competitive salary and commission structure.
• Opportunity for remote work up to four weeks a year.
• Support for career growth and development.
• Diverse and inclusive work culture.