Mid-Market Customer Success Manager - Remote

Overview

As a Mid-Market Customer Success Manager II at Brex, you will manage a portfolio of customers, ensuring they maximize the value of Brex's AI-powered spend platform while collaborating with various internal teams.

In Short

• Own a book of business and drive customer adoption.
• Work with finance teams to unlock the full value of Brex solutions.
• Develop account strategies based on customer goals.
• Act as a trusted advisor on best practices in spend management.
• Build relationships across various functional areas.
• Lead business reviews and financial health checks.
• Identify and mitigate churn risks through analysis.
• Collaborate with internal teams for seamless customer experience.
• Meet or exceed key performance metrics.

Requirements

• 3+ years in customer-facing roles managing accounts.
• Experience with financial technology and modern finance.
• Comfort with high-volume customer interactions.
• Passion for customer success and achieving goals.
• Strong business acumen with finance-first mindset.
• Ability to analyze product usage data.
• Successful cross-functional collaboration experience.
• Bachelor's degree in finance, business, or related fields.

Benefits

• Hybrid work environment with flexibility.
• Up to four weeks of fully remote work per year.
• Opportunities for career growth and development.
• Inclusive and diverse company culture.
• Competitive compensation package including equity.