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Mid-Market Customer Success Manager - Remote

Posted 22 hours ago
Customer Service
Full Time
USA

Overview

Joist AI helps architecture, engineering, and construction firms streamline marketing and business development workflows through purpose-built AI. As the leading pursuit enablement platform for the AEC industry, our software helps teams accelerate proposals, improve content quality, and gain actionable revenue insights. We partner closely with customers to simplify their demanding workflows and support faster, more efficient pursuit operations.

In Short

  • We’re looking for a motivated and empathetic Customer Success Manager.
  • You’ll be the go-to person for our clients, ensuring they have the best experience possible.
  • Build strong relationships and provide exceptional support.
  • Guide new customers through the onboarding process.
  • Address customer inquiries and issues promptly.
  • Conduct training sessions and webinars for customers.
  • Gather customer feedback to drive continuous improvement.
  • Monitor customer usage and success metrics.
  • Regularly check in with customers to ensure satisfaction.
  • 5+ years of relevant experience in AEC marketing or customer success.

Requirements

  • A minimum of 5+ years relevant experience in AEC marketing, customer success or account management.
  • Demonstrated

J.A

Joist AI

Joist AI is at the forefront of developing advanced AI systems that not only respond but also reason, plan, and act autonomously. The company fosters a dynamic and entrepreneurial environment where innovation thrives, and team members are encouraged to engage deeply with technical details while maintaining a strategic vision. Joist AI is committed to transforming cutting-edge AI concepts into practical, production-ready solutions, emphasizing collaboration between product management, engineering, and data science teams. With a focus on speed, accountability, and high-quality outputs, Joist AI aims to redefine how work is accomplished through its agentic technology.

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