Customer Success Manager - Mid Market - Remote

Overview

The Customer Success Manager at Samsara will work closely with customers to understand their needs, customize solutions, and support their long-term success in utilizing the IoT platform.

In Short

• Work with customers post-implementation to ensure satisfaction and success.
• Collaborate with cross-functional teams including Sales and Support.
• Travel to customer sites in Germany, The Netherlands, and the UK.
• Compose success plans and conduct executive reviews.
• Understand and communicate the capabilities of the Samsara platform.
• Mentor other team members in Customer Success.
• Fluency in German is required.
• 2-4 years of experience in Customer Success or related fields.
• Strong problem-solving and relationship-building skills are essential.
• Bachelor's degree required.

Requirements

• Fluency in German required.
• 2-4 years of experience in a Customer Success, support or account management role.
• Experience with enterprise SaaS preferred.
• Strong priority management and emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of effective communication.
• Passion for initiative and thriving in fast-paced environments.
• Diplomacy and tact under pressure.
• Bachelor’s degree from a 4-year institution.

Benefits

• Competitive compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Opportunities for career growth.
• Supportive work environment.