Partner Specialist - Remote

Overview

An experienced Partner Specialist is needed to support partners in the payments sector while working remotely in the US.

In Short

• Client-facing role focused on partner support.
• Work with a high-performance customer support team.
• Handle payments and related issues for partners.
• Work evenings and weekends in EST.
• Onboard and assist new partners with payment tools.
• Document processes and improve service delivery.
• Experience in payments or fintech is essential.
• Must be calm under pressure and organized.
• Fluency in English is required.
• Legally authorized to work in the US.

Requirements

• 2+ years of client support experience.
• Familiarity with payment gateways and terminals.
• Understanding of chargebacks and transaction risk.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Flexible with working hours.
• Optimistic and self-motivated personality.
• Coachable and eager to learn.
• Strong time management skills.
• Experience with fraud prevention or PCI compliance is a bonus.

Benefits

• Opportunity to work in a growing fintech company.
• Remote work flexibility.
• Supportive team environment.
• Chance to contribute to process improvements.
• Work with innovative payment solutions.