Senior Cybersecurity Account Manager - Remote

Overview

The Senior Cybersecurity Account Manager will play a crucial role in managing customer relationships and driving growth opportunities within UltraViolet Cyber's MSSP customers, ensuring satisfaction and high retention rates.

In Short

• Own post-sale relationships with customers to ensure satisfaction and retention.
• Drive upsell and cross-sell initiatives to expand cybersecurity solutions.
• Act as a trusted advisor to optimize customer usage of cybersecurity services.
• Lead program management for key customer accounts.
• Cultivate long-term relationships with stakeholders in customer organizations.
• Manage contract renewals and negotiate service upgrades.
• Collaborate with sales and marketing teams to align efforts.
• Track KPIs for customer success and provide reports to leadership.
• Stay informed on cybersecurity trends to offer insights to customers.
• Travel throughout the U.S. approximately 30% of the time.

Requirements

• Bachelor’s degree in Business, Cybersecurity, Information Technology, or related field; MBA is a plus.
• 10+ years of experience in account management and customer success in cybersecurity.
• Proven track record in customer retention, upselling, and cross-selling.
• Experience managing complex customer accounts with tailored solutions.
• Strong program management skills and experience leading customer projects.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently and collaboratively.
• Expertise in selling cybersecurity managed services or professional services.
• Ability to travel regularly for onsite meetings.

Benefits

• 401(k) with employer match.
• Medical, Dental, and Vision Insurance from the first day of employment.
• Group Term Life, Short-Term Disability, Long-Term Disability.
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness.
• Participation in the Discretionary Time Off (DTO) Program.
• 11 Paid Holidays Annually.