Sr Solutions Consultant - Remote

Overview

As a Sr Solutions Consultant at Ushur, you will be responsible for supporting our sales team and helping our customers maximize the benefits of Ushur's AI-powered Customer Experience Automation platform.

In Short

• Work as a bridge between customers, sales, product, and consulting teams.
• Scope and design end-user and customer automation journeys.
• Utilize state-of-the-art Artificial Intelligence and data science.
• Perform sales presentations and demonstrations.
• Support deployments at large accounts.
• Improve lifecycle processes, metrics, and tools.
• Manage a significant customer portfolio including large, complex customers.
• Ensure successful sale, onboarding, expansion, and renewal of customers.
• Provide recommendations for customer initiatives.
• Collaborate with various teams to enhance customer experience.

Requirements

• Experience in customer experience automation.
• Strong background in AI and data science.
• Excellent communication and presentation skills.
• Ability to work with large, complex customer accounts.
• Proven track record in sales support and customer onboarding.
• Familiarity with lifecycle processes and metrics.
• Ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills.
• Experience in technical discovery processes.
• Ability to work remotely and manage time effectively.

Benefits

• Opportunity to work with leading healthcare and insurance companies.
• Access to cutting-edge technology and tools.
• Collaborative and innovative work environment.
• Flexible work arrangements.
• Competitive salary and benefits package.
• Professional development opportunities.
• Supportive team culture.
• Work on impactful customer initiatives.
• Engage in continuous learning and growth.
• Be part of a pioneering company in customer experience automation.