Senior Customer Service Representative - Remote

Overview

The Senior Customer Service Representative plays a crucial role in responding to customer inquiries and placing orders, ensuring customer satisfaction through excellent relationship management and product knowledge.

In Short

• Respond to customer inquiries and place orders.
• Develop relationships with customers to understand their needs.
• Provide guidance to less experienced representatives.
• Negotiate sale and purchase prices within set parameters.
• Manage inventory levels and customer orders effectively.
• Expedite backorders and handle customer returns.
• Ensure quality and safety in the branch.
• Assist in sourcing products from various inventories.
• Utilize excellent communication and negotiation skills.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED required.
• Five or more years of related experience preferred.
• Excellent verbal, written, and listening communication skills.
• Strong ability to multi-task and manage time effectively.
• Proficient computer skills necessary.
• Strong product knowledge required.
• Reliability and attention to detail are essential.

Benefits

• Comprehensive healthcare coverage options.
• 401(k) retirement plan.
• Tuition reimbursement program.
• Paid vacation, sick, and holiday pay.
• Opportunities for career advancement.