Senior Customer Service Representative - HCB - Remote

Overview

As a Senior Customer Service Representative at CVS Health, you will be part of a dedicated team focused on transforming health care and providing exceptional service to customers through various channels.

In Short

• Handle customer service inquiries via phone, internet, or written correspondence.
• Maintain performance metrics at or above expectations.
• Work collaboratively as part of a team.
• Provide solutions to customer needs and challenges.
• Utilize Microsoft Applications effectively.
• Must have 2+ years of customer service experience.
• Experience in a metric-based environment is required.
• High School diploma or equivalent is necessary.
• Comfortable in a call center environment preferred.
• Eligible for CVS Health bonus and other incentives.

Requirements

• 2+ years of customer service experience.
• Proficiency with Microsoft Applications.
• Excellent multi-tasking skills.
• Experience in a call center environment is preferred.
• Knowledge of medical terminology and insurance is a plus.
• Ability to communicate effectively.
• Results-oriented and self-motivated.
• High School diploma, G.E.D., or equivalent experience.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and other financial resources.
• Confidential counseling services.
• Comprehensive benefits for employees and families.