Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls while building relationships to drive repeat business.

In Short

• Responds to customer inquiries and provides quotes.
• Handles order entry via multiple methods.
• Negotiates sale and purchase prices.
• Maintains inventory levels for customers.
• Determines cost-effective shipping methods.
• Partners with Account Representatives for customer satisfaction.
• Expedites backorders and handles returns.
• Requires high school diploma or GED.
• Strong communication and organizational skills are essential.
• Moderate computer skills are required.

Requirements

• High school diploma or GED.
• 0 to 3 years of related experience.
• Reliability and attention to detail.
• Ability to multi-task and manage time effectively.
• Strong communication skills (written, verbal, listening).
• Moderate computer skills, including information processing.
• Product knowledge is preferred.

Benefits

• Healthcare coverage options.
• 401(k) plan.
• Tuition reimbursement.
• Paid vacation, sick, and holidays.