Director, Account Management - Remote

Overview

The Director, Account Management will proactively manage customer relationships and ensure the successful execution of ongoing projects while working to strengthen customer relationships, increase account penetration, and uncover new avenues of business.

In Short

• Manage customer relationships and ongoing projects.
• Develop strategic account plans.
• Conduct business and contractual negotiations.
• Ensure timely delivery and execution of work.
• Organize joint steering committees.
• Maintain account opportunity pipeline updates.
• Close complex customer deals effectively.
• Monitor and improve customer satisfaction.
• Perform regular account health checks.
• Travel 25-50% mainly among US East locations.

Requirements

• Bachelor's Degree in Biology, Biochemistry, or related field.
• Master's Degree preferred.
• 4+ years of commercial experience in the Pharmaceutical or Biotech sector.
• Proven track record in achieving financial and customer satisfaction targets.
• Understanding of drug development and commercialization pathways.
• Technical knowledge of drug manufacturing processes.
• Valid Driver’s License and ability to travel.
• Strong presentation and communication skills.
• Strategic marketing or commercial background.
• Highly persuasive and influential.

Benefits

• Performance-related bonus.
• Comprehensive benefits package including medical and dental coverage.
• 401k plan.
• Life insurance.
• Short-term and long-term disability insurance.
• Employee assistance program.
• Paid time off (PTO).
• Opportunities for growth and development.
• Flexible compensation offers.
• Commitment to ethical practices and employee respect.