Junior Data Analyst - Call Center Operations - Remote

Overview

We're looking for a motivated Junior Data Analyst to join our call center operations team here at SAPS LLC. This is an excellent opportunity for someone who has built a strong foundation in data analysis through their studies and is ready to apply that knowledge in a fast-paced, real-world environment.

In Short

• Extract, clean, and analyze call center data to identify trends, patterns, and opportunities for improvement
• Develop projections and forecasts to support capacity planning and resource allocation
• Create clear, impactful visualizations and dashboards that communicate complex data to leadership
• Build and maintain regular operational reports that track key performance indicators
• Collaborate with the Head of Call Center Operations to answer business questions through data
• Support ad-hoc analysis requests and contribute to special projects as needed

Requirements

• Education in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, or a related field
• Strong technical knowledge of data analysis concepts, statistical methods, and data visualization principles
• Proficiency with tools such as Excel, Tableau, SQL, Python, or similar analytical software
• Experience working in a call center environment
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Eagerness to learn and grow in a hands-on role
• The ability to manage multiple priorities

Benefits

• Health insurance plans, including dental and vision insurance
• 401(k) + matching up to 5%
• Disability insurance
• Generous paid time off policy
• Opportunities for growth
• A fun, relaxed culture filled with smart folks committed to success