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Remote Retention Specialist

Posted Yesterday
Customer Service
Full Time
USA
$15 - $16/hour

Overview

SAPS LLC is hiring Retention Specialists to join our remote call center team, where you will work directly with clients to reduce cancellations and improve customer satisfaction.

In Short

  • Full-Time Remote Position
  • Pay: $15–$16/hour
  • Schedule: 40 hours weekly within 7 AM – 11 PM CST
  • Support clients via phone, email, and chat
  • Resolve cancellation requests with tailored solutions
  • Manage scheduling and case tracking
  • Collaborative and supportive team environment
  • Work from home full-time
  • Impact helping dogs and owners
  • Health, Dental, Vision, Disability, and Life Insurance

Requirements

  • Experience in retention, customer service, or call center roles
  • Strong negotiation and problem-solving skills
  • Ability to de-escalate and retain dissatisfied customers
  • Comfortable handling high call volume
  • Reliable internet and distraction-free workspace

Benefits

  • Paid Time Off
  • 401(k) Match
  • Employee Assistance Program
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US Service Animals

US Service Animals is the leading online resource dedicated to emotional support and service animals, established in 2015. With a network of over 60 board-certified mental healthcare professionals across all 50 states, the organization specializes in assisting individuals with cognitive, physical, and emotional disabilities in integrating their pets into their lives. US Service Animals is recognized as the largest and most experienced entity in the industry, supported by a team of in-house legal experts to ensure compliance and customer support. Their mission focuses on educating and aiding people with disabilities through the use of animals. Additionally, they operate Dog Academy, which offers comprehensive dog training solutions designed in collaboration with experienced trainers, enhancing the bond between dogs and their owners.

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