Remote Client Support Team Lead

Overview

Lead a remote call center support team helping clients navigate service animal and emotional support animal programs.

In Short

• Lead a remote call center support team.
• Handle inbound client contacts across phone, email, and chat.
• Monitor live call center queues and maintain service level expectations.
• Coach agents in real time and assist with escalations.
• Conduct quality audits and track KPIs.
• Maintain SOPs and support onboarding of new team members.
• Open availability required across full hours of operation.
• Experience in customer support or call center environment preferred.
• Strong interpersonal and communication skills are essential.
• Work directly supports clients and their animals.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in customer support or call center.
• Associate's or Bachelor's degree preferred.
• Experience in multi-channel support preferred.
• Ability to deliver guidance and feedback clearly.
• Open availability across Monday through Sunday.

Benefits

• Health, Dental, Vision Insurance.
• 401(k) Match.
• Paid Time Off.
• Life & Disability Insurance.