Remote Call Center Trainer

Overview

SAPS LLC is looking for a Call Center Trainer to be responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment.

In Short

• Deliver virtual and classroom call center training for new hires and existing agents
• Coach agents through live call monitoring, roleplay, and one-on-one feedback
• Develop and update training materials, scripts, and sales exercises
• Identify skill gaps and escalate performance risks to the Training Manager
• Document daily EOD recaps and live monitoring findings with behavioral specificity
• 2–5 years of call center experience in sales or customer service required
• Experience delivering training, coaching, or onboarding in a call center environment
• Strong knowledge of sales techniques, objection handling, and CRM systems
• Proficient in Google Workspace, Slides, and learning management tools
• Health, Dental, Vision, Disability, and Life Insurance benefits offered

Requirements

• 2–5 years of call center experience in sales or customer service
• Experience delivering training, coaching, or onboarding in a call center environment
• Strong knowledge of sales techniques, objection handling, and CRM systems
• Proficient in Google Workspace, Slides, and learning management tools

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)/Roth IRA Match
• Paid Time Off
• Free Counseling Services
• Remote Work Flexibility
• FSA Account Offerings
• Discounts on travel, movie tickets, electronics, and more