Customer Support Team Lead (Remote)

Overview

Join our team as a Customer Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Set clear objectives and communicate expectations to the team.
• Provide exceptional customer support via calls, chats, and emails.
• Build positive relationships with customers.
• Address underperformance and provide coaching.
• Ensure team compliance with company policies.
• Support team members to meet individual targets.
• Monitor queues for critical tickets.
• Reassign tickets from unavailable team members.

Requirements

• Excellent English skills (C1/C2).
• Experience in B2C customer support.
• Experience in a customer support or training lead role.
• Analytical and research skills.
• Conflict resolution skills.
• Time management and multitasking abilities.
• Ability to work with large groups of trainees.
• Proactive attitude.
• Personal laptop and stable internet connection.

Benefits

• Flexible schedule.
• Fully remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management.
• Opportunities for self-development.