Public Sector Program Manager / Customer Success Manager - Remote

Overview

We are seeking a Public Sector Program Manager / Customer Success Manager to lead technical delivery, customer success, and relationship management with our federal and public sector customers. This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients.

In Short

• Own the end-to-end program delivery lifecycle for public sector accounts.
• Ensure compliance and execution excellence for federal customers.
• Act as the primary point of contact for public sector customers.
• Develop success roadmaps with measurable KPIs.
• Manage contract execution and compliance.
• Guide customers through implementation and integration of solutions.
• Represent customer voice internally for product development.
• Collaborate with internal teams for tailored solutions.
• Willingness to travel up to 35%.
• Active SECRET clearance required.

Requirements

• 3–5 years of program management or customer success experience.
• Strong understanding of federal procurement and compliance.
• Experience managing contracts, SLAs, and deliverables.
• Familiarity with machine learning and enterprise software integrations.
• Excellent communication skills for diverse stakeholders.
• Proven ability to manage complex, multi-stakeholder programs.
• TS/SCI eligibility preferred.
• Prior experience with AI/ML or SaaS platforms preferred.
• Comfortable in a fast-paced startup environment.
• Veterans of the US military and civilian agencies encouraged to apply.

Benefits

• Opportunity to work with federal clients and make an impact.
• Collaborative work environment with cross-functional teams.
• Professional growth and development opportunities.
• Supportive culture that values service.
• Flexible working arrangements.