Customer Service Engineer (CT/MRI/PET-CT/X-ray) - Remote

Overview

The Customer Service Engineer will provide top-level on-site service support for medical imaging equipment, ensuring high levels of customer satisfaction and contributing to product launches in the US market.

In Short

• Provide on-site service support for medical imaging equipment.
• Collaborate with the Customer Care Center for troubleshooting and maintenance.
• Embrace new technology in customer service.
• Participate in product launches in the US market.
• Build competence in technical assistance for customers.
• Escalate issues for quick resolution and customer satisfaction.
• Install diagnostic imaging equipment in the designated region.
• Attend training courses for professional development.

Requirements

• Associate degree in a technical field or equivalent experience preferred.
• Familiarity with diagnostic imaging equipment (MR, CT, PET-CT, X-ray).
• Field service experience with troubleshooting skills preferred.
• IT skills with competence in Windows and Microsoft Office.
• Strong customer communication skills.
• Ability to work in a team focused on customer success.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%) for support and training.

Benefits

• Medical, dental, and vision insurance.
• Short- & long-term disability insurance.
• Employee assistance program.
• 401(k) with employer match.
• Paid time off and sick leave.
• 11 paid holidays.
• Performance-based incentive compensation.