Customer Service Engineer - Remote

Overview

As a Customer Service Engineer at United Imaging, you will provide top-level on-site service support for medical imaging products, ensuring high levels of customer satisfaction and contributing to the success of product launches.

In Short

• Provide top-level on-site service support for medical imaging products.
• Work closely with the Customer Care Center for troubleshooting and maintenance.
• Embrace new technology while leveraging customer service strengths.
• Play a key role in product launches in the US market.
• Build competence in providing technical assistance to customers.
• Efficiently escalate challenges to ensure quick resolutions.
• Responsible for installation of diagnostic imaging equipment.
• Attend service training courses as needed.

Requirements

• Must live in or near the posting location.
• Associate degree in a technical field preferred.
• Familiarity with diagnostic imaging equipment principles.
• Previous field service experience preferred.
• Relevant IT skills required.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and sick leave.
• Performance-based incentive compensation.