Customer Service Engineer - Remote

Overview

As a Customer Service Engineer, you will provide exemplary on-site support for our medical imaging equipment, ensuring customer satisfaction and contributing to our service excellence.

In Short

• Provide top-level on-site service support for medical imaging equipment.
• Work closely with Customer Care Center for troubleshooting and maintenance.
• Embrace new technology while leveraging customer service strengths.
• Play a key role in launching new medical imaging systems in the US market.
• Build competence in providing technical assistance to customers.
• Escalate challenges to ensure quick resolution of issues.
• Responsible for installation of diagnostic imaging equipment.
• Attend service training courses as needed.

Requirements

• Associate degree in technical field preferred.
• Familiarity with diagnostic imaging equipment principles.
• Previous field service experience preferred.
• Relevant IT skills with Windows and Microsoft Office.
• Strong customer communication skills.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%).

Benefits

• Medical, dental, and vision insurance.
• Short- & long-term disability insurance.
• 401(k) with employer match.
• Paid time off and sick leave.
• 11 paid holidays.
• Performance-based incentive compensation.