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Customer Service Engineer - Remote

Posted 19 weeks ago
Customer Service
Full Time
Philippines

Overview

The Customer Service Engineer at NICE is responsible for providing world-class service to customers, building long-term relationships, and ensuring solutions deliver value.

In Short

  • Empower Client Success by partnering strategically with clients.
  • Deliver exceptional service through comprehensive technical and customer support.
  • Foster client loyalty with regular communication and proactive support.
  • Ensure seamless collaboration across internal teams.
  • Develop in-depth knowledge of NICE products and technologies.

Requirements

  • Bachelor's degree in Computer Science, Business Information Systems, or related field.
  • 5 years of software customer service experience.
  • Strong understanding of contact center technology.
  • Ability to thrive in a collaborative environment.
  • Willingness to work night shifts to support client needs.

Benefits

  • Join a global company with endless internal career opportunities.
  • Work in a fast-paced, collaborative, and creative environment.
  • Enjoy the NICE-FLEX hybrid model with flexibility in work location.
NICE logo

NICE

NICE Ltd. (NASDAQ: NICE) is a leading software provider that empowers over 25,000 global businesses, including 85 of the Fortune 100, to enhance customer experiences, combat financial crime, and ensure public safety. With a strong focus on innovation, particularly in AI, cloud, and digital solutions, NICE is recognized as a market leader in its fields. The company manages more than 120 million customer interactions and monitors over 3 billion financial transactions daily. With a workforce of over 8,500 employees across more than 30 countries, NICE is committed to fostering an inclusive workplace and is proud to be an equal opportunity employer.

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