Customer Service Engineer - Remote

Overview

The Customer Service Engineer at NICE is responsible for providing world-class service to customers, building long-term relationships, and ensuring solutions deliver value.

In Short

• Empower Client Success by partnering strategically with clients.
• Deliver exceptional service through comprehensive technical and customer support.
• Foster client loyalty with regular communication and proactive support.
• Ensure seamless collaboration across internal teams.
• Develop in-depth knowledge of NICE products and technologies.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field.
• 5 years of software customer service experience.
• Strong understanding of contact center technology.
• Ability to thrive in a collaborative environment.
• Willingness to work night shifts to support client needs.

Benefits

• Join a global company with endless internal career opportunities.
• Work in a fast-paced, collaborative, and creative environment.
• Enjoy the NICE-FLEX hybrid model with flexibility in work location.