Customer Service Engineer - Remote

Overview

The Customer Service Engineer at NICE is responsible for providing world-class service to customers, building long-term relationships, and ensuring solutions deliver value.

In Short

• Empower Client Success by aligning solutions with business objectives.
• Deliver exceptional technical and customer service.
• Foster client loyalty through regular communication.
• Collaborate with internal teams to address client needs.
• Develop in-depth knowledge of NICE products.

Requirements

• 4+ years in technical support or related roles.
• 2 years of B2B customer support experience.
• Strong judgment and decision-making skills.
• Ability to multi-task and problem-solve.
• Effective relationship-building skills.
• Flexibility with work schedule.
• Willingness to learn in a fast-paced environment.
• Ability to work in a global team.
• Clear communication skills.
• Critical thinking in resolving issues.

Benefits

• Work in a fast-paced, collaborative environment.
• Endless internal career opportunities.
• Hybrid work model with flexibility.
• Join a market-leading company.