Regional Support Engineer - Remote

Overview

The Regional Support Engineer will provide technical support to the Field Service team and act as a primary technical liaison between the business unit and the field, ensuring high levels of customer satisfaction and support for MI imaging systems.

In Short

• Provide rapid technical support to Customer Service Engineers and Customers.
• Conduct technical knowledge transfers to drive first-time-fix rates.
• Develop and deliver technical service training courses.
• Manage customer escalations and coordinate with Field Service teams.
• Act as a technical interface for MI Business Unit.
• Track and communicate serviceability issues.
• Advise on installations and tooling for customer service.
• Travel extensively throughout the US (75%) and internationally.
• Work in a magnetic environment and adhere to safety protocols.
• Commit to diversity, equity, and inclusion in the workplace.

Requirements

• BSEE or equivalent degree.
• Minimum 5 years’ experience in servicing MI imaging systems.
• Deep understanding of diagnostic MI in a clinical environment.
• Field service/technical support experience in medical imaging.
• Strong customer focus and problem-solving skills.
• Ability to work in a fast-paced environment.
• Must not carry ferrous metals in designated work areas.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• 401(k) with employer match.
• Paid time off and sick leave.
• 12 paid holidays.
• Performance-based incentive compensation.