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Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$120,000 - $160,000/year

Overview

As Fable’s first Support Engineer, you will own the end-to-end technical support experience for our customers, serving as the primary technical point of contact post-sale.

In Short

  • Own technical support experience for customers.
  • Serve as primary technical point of contact post-sale.
  • Troubleshoot complex issues and guide integrations.
  • Establish scalable support processes and documentation.
  • Collaborate with cross-functional teams for customer success.
  • Provide insights to improve product reliability.
  • 2-5+ years in Technical Support or related roles required.
  • Experience with cybersecurity or SaaS preferred.
  • Strong communication and documentation skills needed.
  • Startup experience is a plus.

Requirements

  • 2-5+ years in Technical Support, Support Engineering, or related roles.
  • Experience with security platforms and SaaS products.
  • Comfortable with APIs, logs, and integration troubleshooting.
  • Ability to create processes from scratch.
  • Excellent communication skills for technical and non-technical audiences.
  • Self-starter who thrives in fast-paced environments.

Benefits

  • Competitive base salary plus performance bonus.
  • Early equity ownership opportunities.
  • Rapid career growth potential.
  • Opportunity to define the support function.
  • Collaborative and flexible work culture.

F.S

Fable Security

Fable Security is an innovative company focused on addressing the critical challenges of cybersecurity by transforming human behavior into a defense mechanism against cyber threats. Recognizing that human error accounts for a significant portion of security breaches, Fable has developed a human risk platform that leverages AI to analyze employee behavior, identify risks, and implement real-time interventions. Founded by members of the early Abnormal Security team and backed by prominent investors like Redpoint Ventures and Greylock Partners, Fable is positioned in a multi-billion-dollar market and is experiencing rapid growth. The team comprises talented individuals from leading tech companies and prestigious universities, making it an exciting opportunity for those looking to shape the future of security.

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