Customer Service Engineer (CT/MRI/PET-CT/X-ray) - Remote

Overview

As a Customer Service Engineer at United Imaging, you will provide top-level on-site service support for advanced medical imaging products, ensuring high levels of customer satisfaction and contributing to the success of product launches.

In Short

• Provide on-site service support for medical imaging equipment.
• Work with the Customer Care Center for troubleshooting and maintenance.
• Embrace new technology in customer service.
• Participate in product launches in the US market.
• Build competence in technical assistance and support.
• Escalate challenges to ensure customer satisfaction.
• Install diagnostic imaging equipment in the region.
• Attend service training courses in the US and overseas.

Requirements

• Associate degree in a technical field or equivalent experience preferred.
• Familiarity with diagnostic imaging equipment principles and configurations.
• Previous field service experience preferred.
• IT skills with competence in Windows and Microsoft Office.
• Strong customer communication skills.
• Ability to work effectively in a team environment.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%).

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• 401(k) with employer match.
• Paid time off and sick leave.
• 11 paid holidays.
• Performance-based incentive compensation.