Customer Care - Tier 1 (Insightly) - Remote

Overview

We’re a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.

In 2024, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We’re beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you’ll get to know two powerful tools that simplify how marketing and sales teams collaborate.

Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

In Short

• Deliver responsive, empathetic support across multiple channels to help customers get the most out of the Insightly CRM platform.
• Troubleshoot a variety of technical issues, simplify complex topics, and guide users toward effective solutions.
• Listen carefully to customer needs and document details thoroughly.
• Communicate clearly and professionally in both written and verbal interactions.
• Apply strong technical troubleshooting skills and comfort with cloud-based tools.
• Use ticket-based support systems and Google Apps for Business.
• Participate in peer coaching and collaboration to strengthen team capabilities.
• Meet or exceed key metrics and take initiative to solve problems.
• Thrive in a startup-style setting where innovation matters.
• Enjoy a flexible work environment with remote work options.

Requirements

• Experience in a customer support role.
• Strong problem-solving skills.
• Ability to thrive in fast-paced environments.
• Excellent communication skills.
• Comfort with both Mac and Windows environments.
• Familiarity with SQL, HTML, Java, or JavaScript is a plus.

Benefits

• Flexible Time Off Policy - Minimum of 4 weeks per year.
• Remote First Team.
• Health Insurance.
• $2000 Lifestyle Spending Account (LSA).
• Quarterly Company Wide Recharge Days.
• Annual Bonus Program.
• Professional Development Budget.
• Birthday Day Off.