Service Support Specialist - Remote

Overview

Unbounce is a results-focused company dedicated to empowering digital marketers with an intuitive platform for landing page creation and conversion optimization.

In Short

• Join a customer-obsessed team focused on seamless customer experiences.
• Provide support across various channels to ensure customer satisfaction.
• Empathize with customers and simplify complex issues.
• Contribute to team resources and documentation.
• Meet and exceed performance metrics while driving positive outcomes.
• Embrace continuous growth and learning opportunities.
• Work remotely with a flexible schedule.
• Participate in a supportive team culture.
• Enjoy a comprehensive benefits package including health insurance.
• Be part of a company that values individuality and diversity.

Requirements

• Strong empathy and problem-solving skills.
• Proficient written communication abilities.
• Persistence and resourcefulness in tackling challenges.
• Adaptability to change and new technologies.
• Commitment to continuous learning and personal development.
• Initiative and accountability for performance outcomes.
• Flexibility to assist in dynamic environments.

Benefits

• Flexible Time Off Policy.
• Remote-first team environment.
• Health Insurance and Employee Assistance Program.
• Quarterly company-wide recharge days.
• Professional development budget and opportunities.
• Annual bonus program.
• Birthday day off and volunteer days.