Licensed Customer Service Representative - Remote

Overview

Join a Fortune 100 Company as a Licensed Customer Service Representative, where you will provide exceptional support to customers and agents in the insurance industry.

In Short

• Provide customer service in a fast-paced call center environment.
• Assist customers with inquiries related to insurance policies.
• Utilize upselling and cross-selling techniques.
• Meet individual goals for call quality and handling time.
• Participate in mandatory training for approximately 12 weeks.
• Work flexible shifts, including weekends and holidays.
• Maintain and track data across various systems.
• Contribute to customer satisfaction and business growth.
• Must hold a valid insurance license.
• Work remotely from designated time zones.

Requirements

• Valid Property & Casualty License or Personal Lines License.
• Associate degree in a business-related field or equivalent experience.
• Minimum of 6 months' customer service experience preferred.
• Excellent oral, written, and interpersonal communication skills.
• Ability to multitask in a structured work environment.
• Proficiency with computers and Microsoft Office tools.
• Ability to handle confidential information.
• Strong organizational skills.

Benefits

• Comprehensive benefits package.
• Professional development opportunities.
• Flexible work environment.
• Support for personal and professional growth.
• Inclusive workplace culture.