Licensed Customer Service Representative - Remote

Overview

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

In Short

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Requirements

• A current P&C license in the state of CA is required. Current P&C license in states of MI, TX, WA, OR, NV and AZ preferred;
• Ability to manage increased levels of responsibility;
• Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations;
• Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology;
• Ability to set priorities and perform multiple tasks;
• Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
• Ability to negotiate;
• Ability to adapt to a paperless environment.

Benefits

• Medical, Dental, Vision, HSA*
• PTO
• 401k
• Company observed Holidays