Licensed Customer Service Representative - Remote

Overview

Join a Fortune 100 Company as a Licensed Customer Service Representative, providing exceptional support and expertise to customers and agents.

In Short

• Remote position requiring a valid Property & Casualty or Personal Lines License.
• Provide 24/7 customer service support in a call center environment.
• Assist agents with inquiries related to insurance policies and coverage.
• Utilize upselling and cross-selling techniques to educate customers.
• Maintain high standards for call quality and customer satisfaction.
• Attend mandatory training sessions for approximately 12 weeks.
• Flexible shifts including weekends and holidays may be required.
• Must reside within the Eastern Time zone.
• Prior customer service experience preferred.
• Proficient in using computers and Microsoft Office tools.

Requirements

• Valid Property & Casualty License or Personal Lines License.
• Associate degree in a business-related field or equivalent experience.
• Minimum of 6 months related work experience.
• Strong oral, written, and interpersonal communication skills.
• Ability to multitask in a structured work environment.
• Proficiency with computers and Microsoft Office.
• Understanding of organizational policies and procedures.
• Ability to handle confidential information.
• Experience in a fast-paced call center is a plus.
• Must be able to track and maintain data accurately.

Benefits

• Comprehensive benefits package available.
• Opportunities for professional development and growth.
• Inclusive work environment that values diversity.
• Flexible workplace options.
• Supportive culture focused on employee well-being.