CPS Proxy Pay Account Services Representative - Remote

Overview

The CPS Proxy Pay Account Services Representative at U.S. Bank is responsible for establishing and maintaining relationships with client accounts, ensuring accurate payment processing, and delivering high levels of client satisfaction.

In Short

• Establish and maintain client relationships.
• Ensure accurate and timely payment processing.
• Identify and resolve client issues proactively.
• Provide training and updates to clients.
• Work primarily through phone and email communication.
• Coordinate with internal teams for service delivery.
• May require weekend and holiday work.
• Must live in Minnesota to qualify.
• Full-time position with 8am-4:30pm schedule.
• High service satisfaction focus.

Requirements

• High school diploma or equivalent.
• 3-5 years of customer service experience.
• Effective verbal and written communication skills.
• Proven customer service/relations skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks/projects.
• Proficient in relevant computer systems.
• Ability to perform interest calculations and account adjustments.
• Effective telephone skills.
• Knowledge of operational processes and procedures.

Benefits

• Healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability.
• 401(k) and employer-funded retirement plan.
• Paid vacation (2-5 weeks based on tenure).
• Up to 11 paid holidays.
• Adoption assistance.
• Sick and Safe Leave accruals.
• Comprehensive benefits package.
• Opportunities for professional growth.