CPS Technical Help Desk Representative - Remote

Overview

The Technical Helpdesk Representative role supports U.S. Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms.

In Short

• Provide technical assistance to U.S. Bank clients.
• Support commercial credit card programs.
• Address client issues and troubleshoot problems.
• Ensure maximum client satisfaction.
• Work closely with account management teams.
• Available for shifts including nights and weekends.
• Requires passing a post-employment screening.
• 2-3 years of customer service experience preferred.
• Good communication and problem-solving skills required.
• Proficient in Microsoft Office applications.

Requirements

• High school diploma or equivalent.
• Experience in customer service (2-3 years).
• Good verbal and written communication skills.
• Effective telephone and interpersonal skills.
• Ability to handle difficult customer calls.
• Proficient computer navigation skills.
• Ability to identify and resolve problems.
• Good time management skills.
• Problem-solving and negotiation skills.
• Ability to work in a team-oriented environment.

Benefits

• Healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability.
• 401(k) and employer-funded retirement plan.
• Paid vacation (2-5 weeks based on tenure).
• Up to 11 paid holidays.
• Adoption assistance.
• Sick and Safe Leave accruals.
• Shift premium pay of up to 15%.
• Equal opportunity employer policies.