Technical Help Desk Representative - Remote

Overview

As a Technical Help Desk Representative at Netfor, you will provide exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe, in a fast-paced and supportive environment.

In Short

• Provide friendly, professional support to customers via phone.
• Use knowledge base articles to troubleshoot and resolve basic technical issues.
• Follow step-by-step processes to guide customers or escalate issues.
• Document customer interactions clearly and professionally.
• Deliver outstanding customer service to earn positive feedback.
• Work with diverse industries and platforms.
• Receive mentoring and training for career growth.
• Flexible hours, including weekends after training.
• 100% remote work from home.
• Entry-level opportunity with no advanced technical expertise required.

Requirements

• Strong verbal and written communication skills.
• Ability to type at least 35 words per minute.
• Comfortable multitasking while assisting customers.
• Reliable, punctual, and professional under pressure.
• Basic familiarity with Windows operating systems and Microsoft Office 365.
• Experience troubleshooting Windows, printers, or networking is a plus.
• Motivated and eager to learn.
• Comfortable following processes without deviation.
• Positive attitude and a team player.
• At least one technical or customer service certification preferred.

Benefits

• Starting pay of $16.00/hour.
• Generous PTO (up to 76.96 hours/year in year one).
• 401(k) plan.
• Health, dental, and vision insurance.
• Opportunities for advancement and promotions.
• Supportive team environment.
• Training provided for career development.
• Flexible work hours.
• Work from home setup.
• Collaborative work culture.