Account Manager - Remote

Overview

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. The company values customer centricity and is looking for an Account Manager to manage top accounts and ensure customer success.

In Short

• Manage top customer accounts from onboarding forward with a focus on renewals.
• Nurture relationships through technical sessions and product discussions.
• Educate customers on product improvements for expansions and upsells.
• Accurately forecast renewals, expansions, downsells, and churns.
• Inform the business of customer feedback and trends.
• Build champions among the account base for advocacy.
• Collaborate with cross-functional teams to meet customer needs.
• Travel to customer events and internal meetings as necessary.

Requirements

• 3+ years of Account Management experience within SaaS.
• Experience owning renewal cycles.
• Managed accounts of $250k+ ARR.
• Experience working cross-functionally with GTM and Product teams.
• High EQ and passion for delivering a white-glove approach.
• Startup experience and ability to wear many hats.
• Eagerness to work with a complex product.
• Experience managing escalations.

Benefits

• Medical, dental, and vision insurance covered 100% for employees.
• Basic Life, AD&D, and disability insurance.
• Flexible Spending Accounts for healthcare and dependent care.
• Health Savings Account.
• Flexible Paid Time Off, including paid holidays and sick leave.
• Retirement options including Traditional and Roth 401k.
• Equity benefits.