Technical Account Manager 3 - Remote

Overview

The Technical Account Manager 3 at Twilio provides technical support and serves as the primary point of contact for Personalized Support customers, working remotely from Colombia.

In Short

• Provide technical support for Personalized Support customers.
• Collaborate with customers to troubleshoot complex technical issues.
• Utilize strong technical and diplomatic skills to address customer issues.
• Work with developers and engineers to resolve problems.
• Analyze customer trends and report observations for process improvement.
• Manage a high workload while remaining composed under pressure.
• Engage with Twilio's Product and Engineering teams.
• Focus on Eastern Time Zone customers.
• Encourage diverse experiences and non-traditional career paths.
• May require occasional travel for team meetings.

Requirements

• 4+ years of relevant experience.
• Skilled in solving complex technical problems timely.
• Experience in account management and stakeholder communication.
• Enthusiasm for collaboration across teams.
• Development experience in Javascript or other scripting languages is desired.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.