Onboarding Operations Specialist L2 (Portuguese Speaker) - Remote

Overview

Twilio is shaping the future of communications, providing innovative solutions to businesses and empowering developers worldwide. The Onboarding Operations Specialist will help customers onboard various services and ensure compliance with regulations.

In Short

• Join Twilio’s Onboarding and Compliance team.
• Process RCS onboarding requests and provide customer support.
• Project manage customer onboarding and registration.
• Design and optimize processes for customer experience.
• Collaborate with Product and Engineering teams.
• Communicate effectively in Portuguese and English.
• 3+ years of experience in technical customer operations.
• Experience with tools like JIRA and Zendesk.
• Data-driven mindset for decision-making.
• Bachelor’s Degree or equivalent experience.

Requirements

• Good communication skills in Portuguese and English.
• 3+ years in technical customer operations.
• Empathetic and customer-focused.
• Experience with various systems and software.
• Organized and process-oriented.
• Comfortable working with data.
• Ability to manage multiple projects.
• Represent operations in various projects.
• Bachelor’s Degree or equivalent experience.

Benefits

• Competitive pay and generous time-off.
• Parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities for personal and professional growth.
• Support for volunteering and community impact.