Technical Support Engineer 2 - Onboarding and Compliance Support - Remote

Overview

As a Technical Support Engineer 2 at Twilio, you will play a crucial role in ensuring customer success through compliance and onboarding support while working remotely.

In Short

• Deliver exceptional customer service via emails, calls, and chat.
• Provide guidance on compliance processes and resolve issues.
• Identify and prevent fraudulent activities.
• Manage high-impact support tickets efficiently.
• Communicate updates on significant issues to customers.
• Collaborate with global teams to enhance customer experience.
• Work in a 24/7 support model, including weekends and holidays.
• Contribute to the safety and trust customers place in Twilio.
• Enhance skills in a fast-paced environment.
• Participate in a culture of innovation and collaboration.

Requirements

• Fluency in English.
• 2-4 years of experience in compliance, fraud, or abuse domains.
• Strong technical proficiency with Windows and macOS.
• Experience in delivering live support.
• Demonstrated customer focus and empathy.
• Ability to handle escalations effectively.
• Strong desire to learn and develop expertise.

Benefits

• Work remotely in a supportive environment.
• Opportunity to enhance skills and grow professionally.
• Be part of a diverse and inclusive team.
• Contribute to meaningful customer experiences.
• Engage in a culture that values innovation.