Customer Success Associate, Life Sciences - Remote

Overview

The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed to prepare team members for advancement to the Customer Success Manager (CSM) role. CSAs are involved in key areas that bridge customer support with strategic account management, and lead projects which ensure that customers receive value while engaging with the Turquoise Health platform and product suite.

In Short

• Fully remote position.
• Assist in developing and executing strategic account plans.
• Engage directly with customers and address their queries.
• Support post-sales customer lifecycle including onboarding and renewals.
• Participate in key projects and present findings to leadership.
• Act as a liaison between customers and internal teams.
• Identify and communicate potential customer churn risks.
• Engage in learning opportunities for professional development.
• Prior experience in life sciences and SaaS is recommended.
• Encouragement for diverse applicants.

Requirements

• Bachelor’s Degree in Business, Healthcare Management, or related experience.
• At least 3 years of experience in a customer-facing role.
• Strong foundation in customer success principles and technologies.
• Proven collaborative work across teams.
• Proactive problem-solving skills.
• Effective communication skills.
• Highly motivated individual.

Benefits

• Competitive pay with equity options.
• Comprehensive health care plan options.
• Company-sponsored disability and life insurance.
• Unlimited PTO.
• 401(k) with 4% matching.
• Flexible working hours.
• Work-from-home setup budget.
• Quarterly co-working weeks.
• Monthly health and wellness benefit.
• Generous paid family leave.