Senior CX Technology Solutions Advisor - Remote

Overview

As a Senior CX Technology Solutions Advisor at TTEC Digital, you will leverage your expertise in contact center technologies and artificial intelligence to enhance customer and employee experiences, serving as a trusted advisor to clients.

In Short

• Navigate early pipeline leads and opportunities for complex pursuits.
• Facilitate client workshops to understand their needs and define their path forward.
• Develop roadmaps showing how AI can transform CCaaS implementations.
• Articulate business value in clear terms.
• Create frameworks for measuring ROI from CCaaS and AI investments.
• Collaborate with advisors for comprehensive technology coverage.
• Develop winning proposals and expand outreach for new opportunities.
• Shape pursuit and close strategies targeting $2-3m/quarter of influenced revenue.
• Contribute to thought leadership on AI and enterprise complexities.

Requirements

• Extensive knowledge of CCaaS platforms (e.g., Cisco, Genesys).
• Experience with Hyperscalers (Amazon, Google, Microsoft).
• Understanding of AI technologies in contact center environments.
• Expertise in related technologies: WFM, QA, dialers.
• Proven track record in solutions engineering or pre-sales roles.
• 8+ years of industry experience in contact center technology.
• 5+ years of technical experience with IVA and generative AI.
• Experience managing large multi-site contact center implementations.
• Strong consultative approach and practical implementation methodologies.
• Bachelor's Degree (Master's or MBA is a plus).

Benefits

• Work in a fully remote environment.
• Be part of a team that values employee experience.
• Opportunity to influence significant revenue growth.
• Access to ongoing professional development.
• Collaborate with industry leaders in technology and AI.