IT Support Agent (Spanish Speaking) - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps, focused on helping people succeed in technology through flexible studies and guaranteed employment after the course.

In Short

• Provide first-line technical support to employees.
• Manage access to internal services like HubSpot and VoIP.
• Troubleshoot standard technical issues.
• Escalate complex problems to appropriate teams.
• Document issues and compile reports for service improvement.
• Fluency in English and Spanish required.
• Strong communication and problem-solving skills needed.
• Reliable availability during CDMX work hours.
• 100% remote collaboration offered.
• Flexible schedule around Mexico time zone.

Requirements

• Fluency in English and Spanish.
• Strong communication and problem-solving skills.
• Basic understanding of task and issue tracking systems (e.g., Jira, Trello).
• Strong sense of responsibility and ability to prioritize tasks.
• Reliable availability during 9:00 – 18:00 CDMX work hours.

Benefits

• Schedule 5/2 with Friday and Saturday off.
• Payment of 500-800 USD gross.
• 100% remote collaboration.
• Flexible schedule around 9 AM - 6 PM Mexico time zone.
• Professional development in an international team.
• A comfortable digital office with modern tools.
• Diverse and tight-knit team across the US, Europe, LatAm, and more!