Customer Support Agent - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

In Short

• Help students by answering their questions in chat rooms and mail channels;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

Requirements

• 2+ years of experience in Customer Support;
• Advanced level of English (C1) and Spanish (C1);
• To be customer oriented, enjoy helping people and be able to multitask;
• A general understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python;

Benefits

• Schedule 5/2 (Days off - Thursday and Friday);
• Payment of 800 USD gross;
• 100% remote collaboration;
• Fixed schedule of 1:00 PM - 10:00 PM Mexico time zone;
• Professional development in the international team;
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!