Virtual Assistant Success Coordinator - Remote

Overview

We are looking for a proactive and people-oriented Virtual Assistant Success Coordinator to ensure our VAs and clients experience smooth onboarding, clear communication, and long-term success.

In Short

• Support client onboarding and VA onboarding
• Monitor performance and ensure KPIs are met
• Act as the first escalation point for concerns
• Maintain strong relationships with both clients and VAs
• Drive retention and long-term partnership success
• Facilitate onboarding calls with new clients and VAs
• Document workflows, expectations, and performance benchmarks
• Provide structured feedback and coaching support
• Serve as first point of contact for client or VA concerns
• Maintain organized records of all client interactions

Requirements

• Strong communication skills
• Problem-solving ability
• Confidence to manage expectations professionally
• Experience in performance management
• Ability to mediate misunderstandings
• Experience with documentation and reporting
• Proactive in client and VA engagement
• Ability to track KPIs and satisfaction scores
• Experience in conflict resolution
• Familiarity with remote work dynamics

Benefits

• Work remotely
• Flexible work hours within EST
• Opportunity for career growth
• Supportive work environment
• Engagement with a diverse client base