Medical Virtual Assistant / Intake Coordinator - Remote

Overview

The Medical Virtual Assistant / Intake Coordinator plays a crucial role in patient intake, administrative support, and healthcare coordination. This position ensures a seamless intake process while managing patient information, scheduling, and communication in a healthcare environment.

In Short

• Collect and verify patient demographic and insurance information.
• Coordinate and schedule patient appointments with healthcare providers.
• Ensure accurate data entry and management of patient records in Electronic Health Record (EHR) systems.
• Assist in checking coverage and eligibility for medical procedures.
• Handle inbound and outbound calls, responding to inquiries with professionalism and empathy.
• Gather necessary medical history and documentation before consultations.
• Facilitate communication between patients, providers, and insurance representatives.
• Maintain confidentiality and ensure adherence to healthcare privacy regulations.
• Assist with medical billing, claims processing, and other administrative duties as needed.

Requirements

• Experience in medical administrative support or patient intake coordination.
• Familiarity with EHR systems such as Epic, Cerner, or eClinicalWorks.
• Knowledge of medical terminology and insurance processes.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive patient information with discretion and professionalism.
• Proficiency in Microsoft Office Suite, Google Workspace, and healthcare scheduling software.
• Background in medical billing and insurance verification is a plus.
• Previous experience in a remote healthcare support role preferred.

Benefits

• Flexible working hours.
• Opportunity to work in a growing field.
• Possibility of remote work.
• Supportive team environment.
• Professional development opportunities.