Account Manager - Remote

Overview

The Account Manager is a crucial member of the technology success team, dedicated to building strong client relationships and boosting customer satisfaction. This role is instrumental in assisting with the creation and follow-up of quotes and proposals for customer purchases and liaising with technical teams for any technical inquiries. The Account Manager ensures seamless operational processes, from order placement through to billing, and meticulously maintains client records to support outstanding service delivery by maintaining the client MSP agreements within the chosen PSA software.

In Short

• Develop and maintain strong, long-lasting customer relationships.
• Conduct regular check-ins with clients to understand their needs.
• Proactively identify opportunities to upsell or cross-sell services.
• Act as a liaison between clients and internal teams.
• Deliver outstanding customer service by promptly addressing client inquiries.
• Manage the creation of quotes and proposals for purchases.
• Coordinate hardware, software, and service tickets with respective teams.
• Monitor account health and identify at-risk clients.
• Develop and execute account growth strategies.
• Participate in culture building and team building activities.

Requirements

• Strong communication and interpersonal skills.
• Experience in account management or customer service.
• Ability to manage multiple client accounts effectively.
• Proficiency in using PSA software.
• Strong organizational skills and attention to detail.

Benefits

• Opportunity to work in a dynamic team environment.
• Professional development opportunities.
• Flexible working hours.
• Supportive company culture.