Customer Service Representative - Bilingual (Spanish) - Remote

Overview

Transcard is seeking a positive and professional Customer Service Representative to join our team, where you will be the first point of contact for our customers and responsible for delivering a best-in-class customer support experience.

In Short

• Full-time, hourly position.
• Remote opportunity in the United States.
• Must reside in the US and be work authorized.
• Handle customer inquiries and complaints professionally.
• Provide personalized customer service and manage customer profiles.
• Coordinate with departments to achieve customer satisfaction.
• Evaluate customer problems and provide logical solutions.
• Maintain effective working relationships with other departments.
• Respond to high volume of calls and emails daily.
• Benefits include Medical, Dental, Vision, and 401(k) Match.

Requirements

• Customer Service Experience.
• Bilingual in English and Spanish preferred.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Time-management skills.
• Ability to work effectively in a team.
• Patience and attentiveness.

Benefits

• Medical, Dental & Vision coverage.
• 401(k) Match.
• Paid Time Off.
• Life-Disability Insurance.
• Benefits start the first of the month following the month of hire.